Refund policy

Last updated 24 March 2025

Dorqelin is a trading name of Eazy Trading International Limited ("we", "us"). This policy applies to orders placed at dorqelin.com.

Returns

You may return a card within 30 days of delivery for a refund, provided it is unwritten, unused and in the condition it arrived, with its envelope. A card that has been written in, or whose envelope has been sealed, cannot be resold and is not returnable.

Start a return by emailing info@dorqelin.com with your order number and which cards you are returning. We will reply with the return address. Please do not send anything back before you have that reply, as parcels sent to an unconfirmed address may not reach us.

Who pays return postage

Return postage is yours to pay when you have simply changed your mind. We pay it, or replace the item without a return, where the card was faulty, damaged in transit, or not what you ordered.

Damaged or faulty cards

If a card arrives creased, scuffed, misprinted or with foil damage, email a photograph to info@dorqelin.com within 30 days of delivery. We will send a replacement or refund you, whichever you prefer. We do not ask you to return a damaged card, because posting it back generally costs more than the card.

Refunds

Once a return arrives and has been checked, or once a damage claim is agreed, we issue the refund within three business days. Refunds always go back to the original payment method; we cannot send them anywhere else. Your bank decides how quickly the money appears, typically five to ten business days.

A refund covers the price of the returned cards. Original shipping is refunded only where the whole order was faulty or sent in error.

Cancelling an order

Email us as soon as possible. If the parcel has not been packed we will cancel and refund in full. Once it has been dispatched, the return process above applies.

Non-returnable

Cards that have been written in or otherwise personalised by you, and any item returned more than 30 days after delivery.

Your legal rights

Nothing in this policy limits any statutory right you have under the consumer law of your own country. Where that law gives you more than this policy does, that law applies.