Contact

One inbox, read by a person

We handle everything by email. There is no queue, no ticket number and no chatbot — just a smaller shop than the ones that have those.

info@dorqelin.com

When you will hear back

Usually within one business day. We work Hong Kong hours, which is thirteen to sixteen hours ahead of the United States, so a message sent during your afternoon is generally answered before your next morning. Weekends and Hong Kong public holidays add a day.

About an order

Include the order number from your confirmation email. Without it we are searching by name, which is slower and occasionally wrong.

Damaged or wrong card

Send a photo. We replace creased or scuffed cards without asking for the original back, and we do not need you to post anything.

Before you buy

Ask about stock, size or how a colour actually prints. We would rather answer first than take a return later.

Bulk or trade

We have no trade pricing and no volume machinery yet. Ask anyway and we will tell you plainly whether we can pack it in time.

What we cannot do by email

Change a payment method after checkout. We can refund; you re-order.
Write a message inside a card, or enclose a printed note.
Take an order over email. Everything goes through checkout so the payment is handled properly — see Payment & Security.